The two senior partners with over 30 years experience have been working together for over 20 years, either running companies or helping others do the same.  All of our other partners have been working in there respective fields for more than 20 years. They have backgrounds in law, accounting, IT management, programming, databases, human resources, sales, marketing and operational management.

     Whether you need a specialist for an upcoming audit, have problems with cash flow, have been served with a sexual harassment lawsuit, have a failing website, need to move your data to the cloud, need to make your site SSL secure, need to automate your business processes, thinking of using a factor, have store inventory issues, have employees that have been embezzling, thinking of advertising on Facebook, or just need strategic advice, we can help. 

     We are the one-stop consulting firm that will guarantee you results.  We do not charge by the hour and only collect our fee when the job is successful. 

     You have nothing to loose and everything to gain by giving us a call to see if we can help. 

Contact Info

Phone: (954)591-8613

info@ibsincfl.com

• Strategy and Market Research -Market research strategy refers to the strategy used to carry out market research. It is distinct from a ‘marketing strategy’ although, when clients form a marketing strategy, market research is often a very important part of it. Indeed, the insights gained from market research are often vital in forming the marketing strategy itself.
  Market research is very important, as the knowledge gained from the research can lead to clients gaining an edge over their competition in a particular market. When forming a market research strategy, it is vital that the goals of the research are clearly defined. Frequently, these goals are to find more information about the consumers of the client’s products or services, and to know as much as possible about those who could potentially be part of their customer base in future. This information could include what the respondents think about the product, what they value, how they view competitors’ products, and other common characteristics among the consumer profile. 
• Lead Generation / Nurturing - As companies adopt inbound marketing as a way to generate more leads, the importance of having an effective lead nurturing strategy becomes very clear. In most cases only a relatively small percentage of your inbound leads will be ready to make an immediate purchase, leaving upwards of 90% of your inbound leads on the table.
  Implementing an effective lead nurturing strategy can have a huge impact on the results of your inbound marketing strategy. Research conducted by Forrester has shown that marketers see an average 20% increase in sales opportunities from nurtured vs non-nurtured leads. Furthermore, the research also reveals that companies that excel at lead nurturing generate 50% more sales at a 33% lower cost.
• Customer Acquisition & Retention - We're stating the obvious here, but increasing your customer base is the fastest way to grow your business and the most obvious way to reach short-term revenue goals. Don't assume it's the only way, however, as up-selling to an existing customer can sometimes prove more lucrative than what you'll make on a new client. And that's before we get to "lifetime value."
  Customer acquisition will always be a driver for businesses, which is the main reason inbound marketing is such a rapid growth industry right now. Inbound tools are ideal for attracting qualified potential clients and converting them into sales.
  Stepping aside from concerns of pure profitability, customer retention is one of the best ways to measure how reliably your company is providing its service. Put simply, companies with high retention rates are knocking it out of the park, and doing such good work their customers realize they would be worse off without them.
  Strong customer retention rates can also be a great driver of customer acquisition, through referrals and the case study evidence you can provide to potential clients.
  When it comes to revenue, customer retention is hugely important to consistent growth and financial planning. The more committed customers you have for the next financial quarter, the easier it is to make budgetary decisions. Another benefit of retained customers over acquired customers, is the fact they generally require less maintenance.
• Product Management - Product related initiatives that enhance the sales proposition, improve the customer experience, and/or streamline processes for new and existing products.
• Supply Chain - Commerce, supply chain management, the management of the flow of goods and services, involves the movement and storage of raw materials, of work-in-process inventory, and of finished goods from point of origin to point of consumption.

• Process Automation - Process Automation is the approach that businesses take to systematize their processes, using technology and organizing personnel through workflows. This goes beyond traditional data management and records to advanced software systems and programs that integrate all your applications. Automation can permit your company to maintain control over your various issues, such as customer relationships, analytics, planning, sales, standardization, and development. Automation efforts can target not only complicated information technology tasks, such as managing your system users and troubleshooting network issues, but also programs like email marketing services.
• Benchmarking & Best Practices - Best practices & benchmarking is a valuable exercise for businesses striving to improve their operational efficiency and effectiveness across the enterprise. Best practices & benchmarking can provide you with hard facts about how your operations rate and about where and by how much you can improve. We give you the best informed decisions so you can make your business grow.
• Enterprise Resource Planning - Enterprise resource planning is the integrated management of core business processes, often in real-time and mediated by software and technology.
  Enterprise system software is a multibillion-dollar industry that produces components supporting a variety of business functions. IT investments have become the largest category of capital expenditure in United States-based businesses over the past decade. Let us help you plan and make the perfect decision to make your business grow.
• Budgeting - It's essential to plan and tightly manage your financial performance. Creating a budgeting process is the most effective way to keep your business - and its finances - on track. Through our many years of experience, we know what the real expectations of a budget are. No fluff or pie in the sky. We work with real and statistically accurate numbers that will put you on the right track.
• Professional Services - We offer experienced and knowledgeable experts in the field of accounting and law. 

Trade capital expense for variable expense - Instead of having to invest heavily in data centers and servers before you know how you’re going to use them, you can pay only when you consume computing resources, and pay only for how much you consume.

Benefit from massive economies of scale - By using cloud computing, you can achieve a lower variable cost than you can get on your own. Because usage from hundreds of thousands of customers is aggregated in the cloud, providers such as AWS can achieve higher economies of scale, which translates into lower pay as-you-go prices.

What NPS is and how it works

At the most basic level, the Net Promoter Score is a process for gauging customer satisfaction and gathering customer feedback.

NPS is remarkably simple. The metric measures customer satisfaction based on a single question.

How likely is it that you would recommend our company/product/service to a friend or colleague?

I.e.- How likely are you to promote us?

Notice the question is not explicitly about whether the customer is happy. Rather the question gauges whether the customer trusts the product enough to attach his own name and credibility to it, by recommending it to someone he personally knows.

In this way, NPS indicates not only customer satisfaction but also customer loyalty. The first is attitude; the second is behavior. Especially in SaaS, there’s a definitive (and lucrative!) difference between the two.

Respondents answer by choosing a number on a scale of 0-10, 10 being the most likely.

The score comes from the NPS question, which is:

“On a scale of 0 to 10, how likely is it that you would recommend our organization to a friend or colleague?”

Based on the number a customer chooses, they’re classified into one of the following categories: “Detractors,” “Passives,” and “Promoters.”

Score breakdowns:

0 – 6: Detractors

7 – 8: Passives

9-10: Promoters

You can think of the NPS system as similar to a four-star system on an online review, but the NPS scale gives you a broader way (and a more accurate method) to measure customer’s opinions.

It’s most common to follow the question with an optional open-ended feedback section, where customers can explain and elaborate on their score. The qualitative feedback from this second question makes NPS doubly valuable.

Finally, the scores from all individual customers are then aggregated into one single number, a single company statistic which is the company’s Net Promoter Score.